How to fix Vincent's memory and responses
If Vincent has lost the thread, start a new chat — every conversation is its own memory, and Vincent will pick up fresh.
The one thing that surprises people: Vincent does not carry conversation detail between chats. What travels is your written preferences, the lasting facts Vincent has saved, and your taste profile. Ask “what did we decide earlier?” in a new chat and Vincent genuinely does not know.
Why Vincent forgets
Section titled “Why Vincent forgets”- A different chat. Detail stays inside the conversation it happened in.
- A very long chat. Vincent works from the recent stretch of a conversation, so the earliest messages in a marathon thread drop out. Starting a new chat for a new subject beats one endless thread.
- A different collection. Vincent only ever sees the collection you have open.
To start a new chat, tap the menu icon at the top of the chat, then New Chat. On a free collection you get one conversation, so delete the old one first: press and hold it in that same list, tap Delete, then confirm.
Reset what Vincent knows about you
Section titled “Reset what Vincent knows about you”Open the chat menu icon → Settings. The Preferences box is free text you write yourself — likes, dislikes, budget, anything useful. It is the part you fully control: edit it, or clear it and tap Save, and Vincent’s picture of your taste changes from the next message on.
Vincent also files away lasting preferences you mention in passing; you will see a short status line while it does. Those are not listed anywhere you can edit, so correct them by telling Vincent directly — “I actually don’t like oaky Chardonnay any more” — which it saves as a correction. If a wrong assumption persists after that, contact us with an example — and note that the Preferences box stays the part you can clear yourself at any time.
When a reply stalls or cuts off
Section titled “When a reply stalls or cuts off”An answer that stops mid-sentence usually means the connection dropped, not that Vincent failed. The answer is still being written on our side and is saved to the chat — stay on the screen or reopen the chat and the finished reply appears.
| What you see | What to do |
|---|---|
| “Something went wrong. Tap to try again.” | Tap the message — it resends your question |
| A reply that stops mid-sentence, or a message telling you it was cut off | Reopen the chat; the finished answer is saved there |
| A message that the connection was lost | Reconnect and send again |
| “Failed to upload image” | Retry, and attach fewer photos in one message |
| “Failed to upload” followed by a file name | Retry. Vincent reads PDFs and CSVs of up to 10 MB, and no other file types |
| “Free Limit Reached” | You are at your collection’s conversation allowance |
Microphone and speech problems are covered in How to use voice commands.
If Vincent says it did something
Section titled “If Vincent says it did something”Vincent can add, edit and remove bottles. If you are unsure whether a change went through, open the bottle and check. On the web app, the reply lists each bottle it changed, which is the quickest check. If it did not happen, ask again in a fresh message and name the bottle exactly.
Vincent cannot buy wine, contact anyone, or change your account. It can search the web and read the PDFs and CSVs you attach, but after a web search it asks you to confirm before it changes anything. If it ever offers to do something it cannot, that is worth reporting.
Still wrong?
Section titled “Still wrong?”Email support@invintory.com with the question you asked and the answer you got. Examples are what let us fix the behaviour rather than guess at it.
Next steps
Section titled “Next steps”- Meet Vincent, your AI wine assistant — what Vincent can see and change
- How to ask Vincent about your collection — phrasing that gets better answers
- How to report a bug — what to include so we can reproduce it