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InVintory Help

How to contact support

Email support@invintory.com from the address you sign in with. That is the one way to reach a person — there is no chat inside the app, and no phone line.

The Help Center is inside the app

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Most answers are already written, and every app opens this help centre for you rather than sending you off to a browser.

Where you are How to open it
iPhone Your profile photo at the top of your home screen, then Help Center — on an older iOS, the gear icon there instead. It is also in Account settings
iPad The ? icon in the top bar
Android Your profile photo at the top of Home, then Help Center, or Settings → Account settings → Help → Help Center
app.invintory.com Settings → Help → Help center 
iPhone:  Home → your profile photo → Help Center

Screens that write the email for you

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  • iPhone and iPad. When the app cannot reach us you get We’re having trouble connecting to our servers, with a Retry button and a contact support link. That link opens a mail draft already addressed to us, with the subject set to what you were doing.
  • The web app. A page that breaks shows an Error ID, the page, the time and the message, and a Contact support link that copies all of it into the email. Use it — the ID lets us find the error.
  • Android. The Early Access banner across the top of Home carries a Report bug button.

What we cannot do from here

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Where you subscribed decides who can cancel it or change the card on it, and for most people that is Apple or Google Play rather than us. The two articles below tell you which applies to you before you write in.

Next steps

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