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InVintory Help

What to do if your collection looks empty

Your wine is not gone. Your collection is stored on our servers, not on your phone, so an empty screen usually means the app is showing you an out-of-date view of it — update InVintory in the App Store, then fully close and reopen the app.

Do this first — update, then reopen

Section titled “Do this first — update, then reopen”

Try this first. Do both halves: updating is not enough on its own, because the app has to be restarted before it loads everything fresh.

  1. Open the App Store and search for InVintory.
  2. If the button reads Update, tap it and let it finish. If it reads Open, you are already on the latest version — carry on to step 3 anyway.
  3. Close InVintory completely: swipe up from the bottom of the screen and hold, then flick the InVintory card away. Going back to the Home Screen is not the same thing.
  4. Open InVintory again and give it a few seconds to load.
App Store → InVintory → Update → close the app fully → reopen

InVintory doesn’t prompt you when a new version is out, so checking the App Store yourself is worth doing any time the app behaves oddly.

Match what you see to what it means

Section titled “Match what you see to what it means”
What you see What it means What to do
A bottle count at the top of Home, but no bottles in the list An out-of-date app Update and reopen, above
No Update button in the App Store, or it installs a version older than the one we ship Your iPhone or iPad is on a version of iOS we no longer support Update iOS, below
No bottles matched your search A filter, Quick filter or search is still applied Open Filters and tap Clear
A collection name you don’t recognise on Home You have several collections and are in the wrong one Switch collection, below
Empty collection and an empty Activity screen A different account Check which account you are in, below
Bottles listed, total value blurred The collection total requires a paid plan — the bottles themselves are all there Nothing is missing — tap Learn More

If the App Store will not update you

Section titled “If the App Store will not update you”

InVintory needs iOS 18 or later. On an iPhone or iPad still running something older, the App Store will not offer you the version we ship — you may see no Update button at all, or be given an old version instead. Updating and reopening the app can’t fix this.

Check Settings → General → Software Update on the device. If iOS 18 is offered, install it and then update InVintory. If your device cannot go that far, it cannot run the current app — sign in at app.invintory.com in a browser instead, on that device or any other. Your collection is untouched either way and every bottle is waiting there.

Settings → General → Software Update

Clear any filter, and check the collection

Section titled “Clear any filter, and check the collection”

A saved filter or a leftover search hides bottles without hiding the fact that it is doing so. If the screen says No bottles matched your search, that is a filter talking, not an empty collection — open Filters and tap Clear.

If you keep more than one collection, check you are in the right one. On iPhone, iPad and Android, tap the collection name at the top of Home to open the collection switcher, then pick the collection. On the web app, use the collection dropdown above the left sidebar.

Home → collection name → pick the collection

Only then, check which account you are in

Section titled “Only then, check which account you are in”

Signing in with a different Apple Account or Google account does not fail — it quietly creates a new, empty account. There is no error and no warning, so it is worth ruling out. Your bottles stay under the account you built them in, so do not add anything to the empty one.

  1. On Home, tap your profile photo in the top right, then Settings and Account settings. On iPad, tap your profile photo in the top bar, then Settings. On iPhone with an older iOS, tap Profile, then the gear in the top right.
  2. Under Account, read Email — the address you are signed in as.
  3. Linked Sign-In Methods, just below it, names which methods this account accepts.
iPhone:  Home → your profile photo → Settings → Account settings → Account → Email

Then search every inbox you own for InVintory. We emailed you when you signed up, so whichever inbox holds those emails is the address on your real account. The app also remembers: sign out and the welcome screen shows You’re back! naming the last method used on that device.

Every removal is logged and names who made it, so the Activity screen settles it — the History tab on iPad, and Activity everywhere else. If it reads No History, nothing has ever been removed from the collection in front of you, which is a strong sign you are looking at a different account.

Still empty?

Section titled “Still empty?”

Message us and we will find it for you. Tell us every email address you might have used, whether you signed up with Apple, Google, or an email and password, and which version of InVintory you are on. We can see which methods each account uses and point you at the right one.

Next steps

Section titled “Next steps”