Understanding import wait times

It depends entirely on where the wine is coming from. A CellarTracker or Vivino import is matched automatically, with no queue and no one checking it — the bottles appear as soon as the matching finishes. A spreadsheet is read by our sommeliers first, and the app tells you that can take up to a week.

Caution

Cancelling and re-uploading does not move you up the queue. The app says so in as many words: “canceling and uploading a new .CSV will not speed up the review process. You will maintain your same place in the queue.”

What to expect from each source

Source	Where you start it	How long
CellarTracker	iPhone, iPad, Android or the web	Automatic. Connecting can take up to a minute, then matching runs in the background
Vivino	The web only	Automatic once you have the file. Vivino’s own export is the slow part
Spreadsheet	The web only	Reviewed by a person. Up to a week, depending on the queue

On iPhone, iPad and Android, tapping Vivino or Spreadsheet emails you the upload link rather than opening a form — there is no file picker in the apps.

Why a spreadsheet is slower

CellarTracker and Vivino identify each wine in their files, so they match automatically. A spreadsheet is just names, so anything we cannot match with confidence is looked at by one of our sommeliers before it reaches your collection.

Two things speed it up: use Download our template on the upload page, and fill in Wine type and Grapes. Unusual wines and unusual column names are what slow a file down.

Wines we could not match

These do not hold up the rest of your import. When it finishes, the collection’s owner, admins and editors all get a notification — in the app, by email and as a push — and if anything went unmatched, it says how many wines we could not identify. View unidentified wines on the notification, and the email, give you a spreadsheet listing those rows so you can see exactly what needs attention.

Any wine we had to create for you joins our wine database queue. The bottles are already in your collection and fully editable; details like drink windows and market values fill in once the wine is approved.

Note

Only one import can run at a time. Start a second one and you are told the collection already has an import in progress.

Watching it happen

A spreadsheet sends a notification at each stage: Import received when we have your file, Import review started when our team picks it up, and Import complete when the bottles are in. CellarTracker and Vivino imports send only Import complete.

iPhone & iPad:  the notification centre. Versions before 6.40.1 show a banner above the tab bar instead

Android:  a banner at the top of Home and Collection for a CellarTracker import you start in the app, and the notification centre

Web:  app.invintory.com → a banner on the Bottles page, and the bell

Next steps

• How to import your full collection after a partial upload — importing on top of bottles you already added
• How to add a new wine to our database — adding a wine we did not have
• What to do if your collection looks empty — if the bottles still are not showing