How to update your payment method

Your card sits with whoever bills you, and that is decided by where you first subscribed. Subscribe in the iPhone or iPad app and your card is on your Apple Account. Subscribe on Android and it is on your Google account. Subscribe on the web and we bill you through Stripe, our payment processor, and the card lives in our billing portal.

Caution

Only the collection owner can change the payment method. If you are an admin or a collaborator, the app tells you to contact the owner — there is nothing you can change from your side.

First, find out who bills you

iPhone:  Home → your profile photo → Settings → Collection settings → Subscription

On iPad, tap your profile photo in the top bar, then Settings, and pick the collection under Collections. On iPhone with an older iOS, tap Profile, then the gear in the top right, and pick it there. The Subscription row takes you to whichever place manages your plan.

app.invintory.com/settings → your collection → Subscription

The web app spells it out. If the Subscription row reads “Your subscription was issued via the App store” or “…via the Play store”, that store holds your card. If the row is clickable and opens a billing portal, we do.

If Apple bills you

All your payment details live with Apple, so change the card on your Apple Account and it applies to InVintory along with everything else you buy from Apple.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top.
3. Tap Payment & Shipping and edit or add a card.

Apple’s own guide is Change, add, or remove Apple Account payment methods. We cannot see or change an Apple payment method for you.

If Google Play bills you

The card is on your Google account.

1. Open the Play Store app and tap your profile icon.
2. Tap Payments & subscriptions, then Payment methods.
3. Add or edit a card there.

Or open play.google.com/store/account/subscriptions, pick InVintory, and change the payment method on the subscription itself.

If we bill you directly

1. Go to app.invintory.com/settings and sign in.
2. Click your collection.
3. Click Subscription. The billing portal opens in a new tab.
4. Add or update your card there. Your invoices and next billing date are in the same place.

The same portal opens inside the iPhone, iPad and Android apps when we are the ones billing you — which is also what happens if you started your subscription with a promo code rather than through a store.

Note

Seeing “Add a payment method”? That banner means you are on a trial with no card on file, and it says so plainly: “Your subscription will be cancelled at the end of your trial.” Tap Add Payment Method to keep the plan running.

Note

On Elite, email us instead. The app does not open a portal for an Elite subscription — it points you at support@invintory.com, and we will make the change for you.

The three paths side by side

Where you subscribed	Who holds your card	Where you change it
iPhone or iPad	Apple	Your Apple Account settings
Android	Google Play	Your Google account
Web	InVintory, via Stripe	Our billing portal

Next steps

• How to cancel your subscription — the same three paths, if you want to stop instead
• How to delete your account — deleting does not cancel an Apple or Google subscription