Troubleshooting & company
- How to report a bug — What to send us, what the app already tells us automatically, and where to send it — from iPhone, iPad, Android or the web app.
- How to fix a frozen or stuck app — Update and reopen first, then tell a frozen app from one that is only waiting — and why moving dots are not evidence of progress.
- How to fix battery drain — The 3D cellar, the camera and a paired sensor are the real costs — and only one of them keeps running while you browse.
- What to do if your collection looks empty — Your wine is not gone — update the app and reopen it first, then rule out an old iOS, a filter, the wrong collection, or the wrong account.
- How to buy a gift card — Gift a year of InVintory — which regional store to buy from, when the card arrives, and what the recipient has to do to use it.
- How to fix login problems — Find your symptom — a rejected password, a reset email that never lands, or an account that opens empty — and the fix for it.
- Where to find your export — Your CSV is created instantly and never emailed — here is where it lands on each device, and what to do if you cannot see it.
- How to contact support — Email is the only way to reach a person — there is no in-app chat. Where the Help Center lives on each device, and the screens that write the email…